CARRY ME HOME
The designers’ plan of an envisioned systems is often different from people’s interpretations and everyday life experiences of that systems 'in use'. By allowing people to experience a future service in every day life settings is a way to expose a concept to its future environment, allowing designers to acknowledge and anticipate systemic relations and qualities of a future service.
'Carry me home' was a quick design research intervention, planned and prepared in a day, that allowed me to practice with design-led field research methods. A small public performance and a design game was set up to explore local issues and interpretations about a possible collaborative peer-to-peer delivery service in the city district of Ørestad in Copenhagen.
Different parcels with different aesthetic properties, tasks and destination have been crafted and used to engage people in a conversation about the qualities of such services. Some of them where making noises, some others required to share their carriers to share their location, other to be left in refrigerated places. A small stand was improvised in front of a local mall first and a subway station, inviting people to delivery parcels for their fellow citizens offering an apple as a reward for their effort. After choosing one package, participants where invited to send me a picture of where they left the parcels and a comment about their experience.
The performance lasted several hours, engaging with a total of eight people collecting a very diverse range of opinions and interpretations about this possible collaborative system. Through this type of design game several issues concerning privacy, trust, safety and possible rebound effects of this type service, allowing me identify a few different qualities, contextual factors and circumstances that can affect the experience and attractiveness of a peer-to-peer service.
The most valuable insights from this experience was regarding the method employed and how this can be used to explore new service concepts. Through the rehearsal of the service concept, different perceptions and qualities of this possible solution emerged, offering a good starting point next iterations and prototyping sessions aimed at understanding how to model and develop this service.