During my work I have been also engaging and experimenting with more traditional field and ethnographic research methods. The examples in this pages offer a glimpse of possible approaches to gain insights about how present services are delivered, the practices they support, generate ideas and investigate future service concepts.
Delivery man is an early attempt to integrate 'augmentation' techniques – enabling object and systems to generate data that normally don't produce — with 'shadowing' practices.
Sketching interviews is a method I explored to reveal how different people and actors belonging to a same company/service supplier might have very different interpretations about its functioning and their role in the system.
Carry me home is a simple design game set-up to explore local issues and collect different perspectives and interpretations about a possible future collaborative service.